What brought you to Transport Design International (TDI)?

Having worked in the automotive industry, I was interested in how TDI uses automotive innovation practices to develop its road and rail vehicles. I like the crossover between the different sectors. The idea of Very Light Rail and the way TDI is challenging conventional norms was what brought me to the team. I also joined to highlight the new advances in technologies across TDI’s other products to new audiences. It is an interesting industry and the company offers innovative, forward-thinking products.

I have always worked in a sales environment and enjoy developing business relationships with customers and negotiating deals. My role involves going to see international clients. It gives me an opportunity to continue to grow the business network and learn about business across different cultures.

What makes a successful salesperson?

It is all about listening. I ask questions and try to understand our client needs, the real drivers and what is most important to them. At TDI we always put the clients first and go the extra mile.

I am a people person. That helps to break the ice and find similar interests. Building a large network of business relationships is a long-term thing and you need time and patience.

What support do you provide customers?

I am always available to speak to our clients whenever they need. It is important to make sure that customers are briefed and updated on the sales cycle and timeline for orders, production and delivery. We provide maintenance support for all our vehicles, as well as client visits, networking, and training sessions.

Revolution VLR is housed at Ironbridge, how has this helped with your sales of the new vehicle?

I was heavily involved in the setting up of our purpose-built facility at Ironbridge. And so, the facility was built to ensure visiting client needs are met.

Over a six-month period, we carried out track remedial work, built a new platform and marketing suite and also set up a maintenance shed for Revolution VLR. This showcases the Demonstrator vehicle to stakeholders and rail industry experts in line reopening context which has proved hugely beneficial.

The site is a great way to connect with clients and allow them to experience Revolution VLR first hand. We use the marketing suite for presentations, workshops, training, client meetings and demonstrations for both UK and international customers. The site has been a huge success with over 500 visitors to date.

How do you keep up to date on industry trends and recognise new opportunities?

I work closely with our Digital Marketing team for insights on rail industry and regularly read the rail press.

LinkedIn is a great source of information. I frequently see useful information shared by my connections. Networking at exhibitions and events is another great way to keep up to date and is a good source of opportunities.

I am always available to talk about TDI at our events and can be contacted easily.

What do you do when you are not working?

I like to travel when I can, and I definitely like a warm climate! You’ll often find me in the Gym, at the football or trying to cook new cuisines.

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